No, your customers do not need to download an app to make purchases. Rhōmb provides four different credential types that you, as the business owner, can choose from to manage access:

• PIN codes

• Mobile passes

• Fobs

• QR codes/Barcodes

You have the option to assign different credentials to different products, depending on your needs. For example, if you're concerned about your monthly membership customers sharing their PIN codes, you can opt for a more secure method like mobile passes. In this case, you may set your day pass credential to PIN codes and your monthly membership credential to mobile pass. If you decide to administer mobile passes, your customers will need to download the Brivo app to access their pass. While mobile passes are highly secure (since it's unlikely someone would share their phone), most of our clients prefer PIN codes for their simplicity and ease of use. Ultimately, Rhōmb gives you the flexibility to select the credential type that best suits your products and customer preferences.

To help prevent tailgating at your unstaffed business, we recommend the following:

• Camera Monitoring: A camera at the entrance keeps an eye on activity and helps ensure that only paying customers enter.

• Credit Card Verification: Customer credit card information is stored upon purchase within Rhōmb. If you notice that a customer enters your facility with more people than they’ve purchased access for, you have the right to charge the customer the difference on their card.

While this is a common concern, tailgating at staffless facilities is less frequent than you might expect, and it’s almost never an issue for our clients!

To streamline birthday parties and manage access efficiently, we recommend the following process:

• Booking & Deposits: Clients can book their party room online and place a deposit. This allows for easy add-ons like cake, pizza, and other treats—treating these items as upsell opportunities to enhance the party experience.

• Access Control: The party host can share their access code with participants, or you can manage access on the backend by creating additional day passes for guests. You can also track these entries in the Activity Log, which will show that the party host was responsible for the entries.

• Camera Options: Some clients opt to install cameras in the party room for added security or to monitor the event remotely.

Yes, all data collected within Rhōmb is fully owned by you and is completely portable. The administrative backend allows you to sort data into custom columns, filter data by the characteristics you wish, and provides several export options:

• Copy to clipboard

• Export to Excel

• Export to PDF

• Print

This flexibility makes it easy to integrate and manage your customer data across other platforms, such as mailing list services, as needed.

If you run into any issues with Rhomb, we’re here to help. You can reach our support team in the following ways:

• Email: Send an email to support@latitudesecurity.com

• Phone: Call our support number +1 (866) 739-8588

• Direct Support: Our team is fully familiar with Rhōmb and has the ability to log into your admin site to troubleshoot and resolve issues directly. If we’re unable to resolve the issue via email or phone, we can schedule a call to walk you through the solution in real time.

We’re committed to ensuring you have a smooth experience with Rhomb and are always here to help!

To ensure a smooth setup, we recommend allowing at least 1 month for the entire process. However, for certain features like access control, it may take a bit longer.

For the Rhōmb eCommerce storefront, it can be up and running within 2 to 3 weeks, which allows you to start your presales efforts. To set up each product, we suggest giving yourself at least 3 weeks to fully configure and test everything before going live.

Planning ahead will help ensure you’re ready to hit the ground running!

No, Rhōmb is not a replacement for your marketing website. Instead, it complements it as an eCommerce platform. While your marketing website serves to promote your brand and products, Rhōmb is designed specifically for product purchases and payment processing. Many of our clients link individual products on their marketing site to their corresponding product pages in Rhōmb, as each product in Rhōmb contains a unique URL.